TEMPORARY SERVICE UPDATE

Due to Coronavirus / COVID 19, for the safety of our customers we will be operating on a modified basis. There will be no online bookings and all requests must call 1-888-386-8181 and speak with one of our customer service representatives. Any current future bookings must confirm prior to scheduled date for availability.

We are following the CDC Coronavirus recommendations and will monitor all activities on a day-to-day basis. This temporary change in operations will be in effect until further notice and is subject to change based on health concerns for our employees and customers. We appreciate your patience and continued support and look forward to our commitment to our customers in the immediate future.

FAQs: Boston Airport Shuttle and Manchester NH Airport Shuttle Questions and Concerns

Where are you located? Where can I get your shuttles?

We operate out of Tilton, New Hampshire. We specialize in transportation to Boston’s Logan, Manchester Airport, South Station and The Black Falcon Pier, Boston, MA.

What kind of vehicles do you use?

We use Toyota Siennas which accommodate up to 6-passsengers.

Does Lakes Region Airport Shuttle Service accept corporate accounts?

Yes, LRAS does accept corporate accounts. We can either charge the corporate credit card or send a direct invoice to the company.

Does the cost of your airport shuttle service include the tip?

No, our rates do not include driver gratuities. 15 to 20 percent is the customary gratuity in the limousine industry.

May we smoke in Lakes Region Airport Shuttles?

No. All of our vehicles are NON SMOKING. We will be happy to pull over at a rest stop area if needed.

How far in advance should I make a shuttle reservation?

We recommend that you make your reservation 48 – 72 hours in advance. We understand that this is not always possible, and we will do our best to accommodate you on short notice.

What is your cancellation policy?

A cancellation fee of 50% of the total cost will be charged on all reservation cancelled with less than 24 hours notice.

When are you open? What are your hours of operation?

We operate 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. A 20% holiday surcharge and 20% auto-gratuity will be added to the cost of your reservation on a major holiday. This includes New Years Eve, New Years Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.

May I bring my pet on your shuttle service?

Yes as long as he is either in a cage or stays on your lap.

How do I find your shuttles? Where do I meet the vehicle and can I park at your office?

LRAS provides door to door service. We do not offer parking at our location but we do offer special rates for park and ride locations.

Are there shuttle rate changes?

Our rates are kept current on our on-line booking system, but subject to change without notice due to fuel price increase.

What are your waiting time policies and charges?

For departures, waiting time charges begin 15 minutes after scheduled pick-up time. After 15 minutes, waiting time charges are retroactive to the scheduled departure time.

For arrivals, waiting time charges begin 15 minutes for domestic and 30 minutes on international arrivals after the last ETA (estimated time of arrival) of the schedule flight and are subject to extenuating circumstances such as lost luggage, diverted flights, severe weather, and last minute flight changes.

Flights of 1.5 hours or less of airtime are not traceable on flight tracker and therefore are subject to wait time fees.