FAQs

1. Q: Where are you located?
   A: We operate out of Tilton, New Hampshire. We specialize in transportation to Boston’s Logan, Manchester Airport, South Station and The Black Falcon Pier, Boston, MA.
   
   
2. Q: What kind of vehicles do you use?
   A: We use Chevy Uplanders, Chrysler Town & Country, GMC Yukon SUV, and for larger groups, we have 14-passener Chevy Express Vans and a Dodge Sprinter.
   
   
3. Q: Does Lakes Region Airport Shuttle Service accept corporate accounts?
   A: Yes, LRAS does accept corporate accounts. We can either charge the corporate credit card or send a direct invoice to the company.
   
   
4. Q: Do your airport service include the tip?
   A: No, our rates do not include driver gratuities. 15 to 20 percent is the customary gratuity in the limousine industry.
   
   
5. Q: May we smoke in the vehicle?
   A: No. All of our vehicles are NON SMOKING. We will be happy to pull over at a rest stop area if needed.
   
   
6. Q: How far in advance should I make a reservation?
   A: We recommend that you make your reservation 48 – 72 hours in advance. We understand that this is not always possible, and we will do our best to accommodate you on short notice.
   
   
7. Q: What is your cancellation policy?
   A: A cancellation fee of 50% of the total cost will be charged on all reservation cancelled with less than 24 hours notice.
   
   
8. Q: What are your hours of operation?
   A: We operate 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. Our surcharge for pick-ups between 10:00 PM – 5:00 AM is 20%. Our surcharge for travel needs on Christmas Day, New Years Eve and Day, Easter, Memorial Day, July 4th and Labor Day is $25.00 per reservation.
   
   
9. Q: May I bring my pet?
   A: Yes as long as he is either in a cage or stays on your lap.
   
   
10. Q: Where do I meet the vehicle and can I park at your office?
    A: LRAS provides door to door service. We do not offer parking at our location but we do offer special rates for park and ride locations.
    
    
11. Q: What about rate changes?
    A: Our rates are kept current on our on-line booking system, but subject to change without notice due to fuel price increase.
    
    
12. Q: What are your waiting time policies and charges?
    A: For departures, waiting time charges begin 15 minutes after scheduled pick-up time. After 15 minutes, waiting time charges are retroactive to the scheduled departure time.
    
    For arrivals, waiting time charges begin 30 minutes for domestic and 60 minutes on international arrivals after the last ETA (estimated time of arrival) of the schedule flight and are subject to extenuating circumstances such as lost luggage, diverted flights, severe weather, and last minute flight changes.
    
    Flights of 1.5 hours or less of airtime are not traceable on flight tracker and therefore are subject to wait time fees.